Refund policy

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in good condition
• The item must be in its original packaging
• Proof of purchase is required

How to Request a Return
To start a return, you can contact us at info@loosify.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@loosify.com.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed with appropriate payment method.

Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.